Onsite Resident Relations Specialist - Part Time/Evenings (OFL2025-8188)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary: 

VillageWalk blends resort-style homes with a unique neighborhood design, creating a new concept for living in Central Florida. A Town Center is connected by bridges and canals leading to lighted walking trails, pools, parks and sports courts. Indoor amenities include a fitness center with 24-hour access, a library, card room and exclusive access to the ballroom that can host parties for up to 160 people. Outdoor amenities include a heated lap pool, heated resort pool, six clay tennis courts, playground, basketball court and miles of beautifully landscaped paths and trails for running, walking or biking.

Work days will be Monday through Friday, 5pm - 9pm/20 hours total, may be asked to cover other hours as needed. 

Responsibilities:

• Responsible for answering the telephones,
• meeting and greeting incoming residents, guests, and vendors. 
• Processing leases and new owner packets.
• Assists other employees with residents and visitors to ensure overall coverage in management office
• and deliver a high level of customer service.
• Plus other work related tasks assigned 

Qualifications:

• Telephone skills
• Personal Computer skills, Keyboard
• Copy Machine
• Facsimile
• Basic knowledge of Fair Housing laws preferred

EXPERIENCE AND SPECIALIZED KNOWLEDGE

Position requires a minimum of 1-year experience in customer service-related industry (i.e., retail sales, real estate sales, hospitality, etc.). Strong attention to detail is a must.

Pay and Benefits:

$17.50   to $18.00, depending on education and experience.